Welcome to CreationsbyFrancois. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully.
1. General Information
CreationsbyFrancois provides handcrafted self-care and lifestyle products. By using this website, you confirm that you are at least 18 years old or using the site under the supervision of a parent or guardian.
We reserve the right to update, modify, or change these Terms at any time without prior notice.
2. Product Information
We make every effort to display product descriptions, colors, and images as accurately as possible. However, actual colors and appearances may vary slightly due to screen settings or lighting.
Because many of our products are handmade, slight variations may occur. This does not qualify as a defect.
3. Orders & Payments
All prices are listed in U.S. dollars.
Full payment is required at checkout.
We reserve the right to:
- Refuse or cancel any order
- Limit quantities
- Correct pricing errors
If your order is canceled after payment, you will be notified.
4. Shipping & Delivery
Orders are processed within 5–7 business days (excluding weekends and holidays).
Shipping times vary based on carrier and location. We are not responsible for delays caused by postal carriers, weather conditions, or incorrect addresses entered at checkout.
5. Returns & Refunds
All sales are final.
We do not offer refunds or returns.
If an item arrives damaged or incorrect, you must contact us within 48 hours of delivery with photo proof. Approved claims will receive store credit only.
Store credit:
- Cannot be exchanged for cash
- Must be used toward a future purchase
6. Intellectual Property
All content on this website, including logos, product names, images, and designs, are the property of CreationsbyFrancois and may not be copied, reproduced, or used without written permission.
7. Limitation of Liability
CreationsbyFrancois is not liable for:
- Allergic reactions (please review ingredient lists before purchasing)
- Misuse of products
- Indirect or incidental damages resulting from product use
Customers are responsible for reviewing ingredients and performing patch tests when necessary.
8. Privacy
Your use of this website is also governed by our Privacy Policy.
9. Contact Information
For questions regarding these Terms & Conditions, please contact:
[email protected]
CreationsbyFrancois