🔁 Return & Store Credit Policy At Creations by Francois, your satisfaction is important to us. While we do not offer refunds, we’re happy to issue store credit for eligible returns. Eligibility for Store Credit: Items must be returned within 7 days of delivery. Products must be unworn, unwashed, and in original condition with tags (if applicable). Clearance, custom, or personal care items are final sale and not eligible for return. How It Works: Email us at [email protected] within 7 days of receiving your order to request a return. Once approved, return the item using your preferred shipping method. After we receive and inspect your return, you’ll receive a store credit code via email that can be used on any future purchase. Please Note: Return shipping costs are the responsibility of the customer. We do not offer cash refunds—store credit only. Items returned without prior approval may not be accepted.